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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I can't update the iOS 9.3 on my iPhone 5. When verifying

Customer Question

I can't update the iOS 9.3 on my iPhone 5. When verifying the update, it says that I the phone is not connected to the internet.
Submitted: 1 year ago.
Category: Mac
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing JUSTANSWER.com

.

Are you doing the update over WiFi, or just on the cellular network?

Customer: replied 1 year ago.
I tried it over WiFi, and it didn't work. I then tried it through iTunes, and that didn't work either.
Expert:  Quiksilver07070 replied 1 year ago.

Hmmm, okay....thank you .

.

Can you still use the phone like normal? If so.....can you tell me what version of iOS is on it currently?

Customer: replied 1 year ago.
My phone call to AT&T was transferred to Apple tech, and I was cut off. I'm not really happy that I have to pay for this.
Expert:  Quiksilver07070 replied 1 year ago.

call back.

We are not Apple Tech.....this is JUSTANSWER.com

We are no affiliated with anybody......but rather are experts in our own right

Customer: replied 1 year ago.
OK, thanks.
Expert:  Quiksilver07070 replied 1 year ago.

Im guessing you are done here, and no longer wish to participate in getting to a solution?