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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2949
Experience:  20+ years in the computer/Mac industry
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I turn o my MBP and it chimes and starts to load first it

Customer Question

I turn o my MBP and it chimes and starts to load first it asks me if English is my main language with an arrow which I clich tha next screen I get is Mac OS X Utilities and the upper bar with the apple than Mac OS X Utilities file Edit Utilities and than Windows and I can go no further please help me with this problem and make my MBP load all my lower icons and a full boot
Submitted: 8 months ago.
Category: Mac
Expert:  John T. F. replied 8 months ago.

Hi,

Do you happen to know which version of OS X is installed on your Mac?

You may be able to get this from the screen you see.

Click the Apple logo in the menu bar at the top left of the screen

Select "About This Mac"

In the window that opens, look for the "Version" information. Please let me know what it says.

Thanks,

John

Customer: replied 8 months ago.
Lion
Expert:  John T. F. replied 8 months ago.

Thanks,

On the “OS X Utilities” screen;

Choose Disk Utility from the available options.

In Disk Utility, select your normal, bootable hard drive volume from the list in the sidebar (usually "Macintosh HD").

Then, Click "Repair Disk"

If it finds errors, repeat the process until it reports the drive is OK.

Next, click "Repair Disk Permissions"

Once the process has completed, choose “Disk Utility” > “Quit Disk Utility” in the menu bar at the top of the display.

Then, restart your Mac and it should boot back into your normal Desktop.

John

Customer: replied 8 months ago.
It's not letting me click repair disk permission not highlighting
Expert:  John T. F. replied 8 months ago.

Ok, to verify, you did choose Macintosh HD and it allowed you to repair disk?

John

Customer: replied 8 months ago.
Expert:  John T. F. replied 8 months ago.

Thanks,

had anything changed the last time you used the MBP? Such as a software update?

John

Customer: replied 8 months ago.
Don't know I
Expert:  John T. F. replied 8 months ago.

Ok,

the fact that "Repair Disk Permissions" is not enabled for you indicates that the version of OS X installed on Macintosh HD is damaged and not recognized as a bootable device (which is why you're being forced into the recovery mode).

If you encountered no errors when using the "Repair Disk" function you can possibly re-install Lion from the Recovery volume.

choose Disk Utility > Quit Disk Utility in the menu bar at the top of the display.

If you’re not connected to the Internet, choose a network from the Wi-Fi menu in the right corner of the menu bar (in the top-right corner of the screen).

Select Reinstall Mac OS X, click Continue, and then follow the instructions.

John

Customer: replied 8 months ago.
I am installing it again it did not work the first time and I didn't see what it said
Expert:  John T. F. replied 8 months ago.

Ok, please let me know what error or message it gives this time.

Thanks and good luck!

John

Customer: replied 8 months ago.
Will do
Expert:  John T. F. replied 8 months ago.

Thanks.

John