Ask Mac Questions and Get Answers from Experts ASAP
Hello Colleen, Do you know what version of OSX you have? Is it El Capitan or Yosemite, or something else? If you're not sure, here's how you can find out. From the Apple () menu, choose About This Mac. Your version of OS X appears directly below “OS X”: . Once you let me know your version I will provide troubleshooting steps.