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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 3037
Experience:  20+ years in the computer/Mac industry
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I need help getting me ipad to get off the screen.

Customer Question

I need help getting me ipad to get off the Hello screen.
Submitted: 1 year ago.
Category: Mac
Expert:  John T. F. replied 1 year ago.

Hi!

What happens when you attempt to move to the next screen?

John

Customer: replied 1 year ago.
it wont move off the hello or turn off or anything. It goes to different languages of hello
Expert:  John T. F. replied 1 year ago.

First, let’s attempt resolving this issue with your Apple device by trying a hard reset, then proceed from there if that does not resolve the problem:

Disconnect the device from it's cord, if plugged in.

Press and hold your Sleep/Wake button (on the top right) and Home button (on the front) together for around 10 seconds.

When the Apple logo appears, release both buttons.

The next thing you should see after the Apple logo is the home screen a few minutes later.

If the above does not work, plug it straight into a power outlet and try again.

Thanks,

John

Customer: replied 1 year ago.
That worked the apple appeared what's next
Customer: replied 1 year ago.
hello came on again and now the screen is black
Expert:  John T. F. replied 1 year ago.

If you press the home button , does the screen reappear and are you able to swipe to move on to the next screen?

John

Customer: replied 1 year ago.
no I can't do anything it's annoying
Expert:  John T. F. replied 1 year ago.

Is this a new iPad you just purchased or are you trying to finish an upgrade?

John

Customer: replied 1 year ago.
I'm trying to finish an update OS 9.3
Customer: replied 1 year ago.
I need to get to a screen where I can log in
Expert:  John T. F. replied 1 year ago.

Ok,

Try turning the iPad completely off and back on...

Press and hold the sleep/wake button on the top until you see the red slider and slide the red slider across to the right OR until the device simply shuts off, if locked up.

Then restart.

John

Customer: replied 1 year ago.
The slide to power off comes on but it won't move you can't slide it or tap it
Customer: replied 1 year ago.
It shows up between two white lines
Customer: replied 1 year ago.
There has to be something I can do to get this ipad to a log in screen
Expert:  John T. F. replied 1 year ago.

Ok,

how do you normally back up this iPad, with iTunes or via iCloud?

John

Customer: replied 1 year ago.
I think I cloud
Expert:  John T. F. replied 1 year ago.

Ok,

The following procedure is a special firmware recovery mode (DFU). It will erase your Apple device, removing any passcodes, re-install the operating system, and then re-sync user data once it is done (provided you have a backup of some kind).

Make sure you have downloaded and installed the latest version of iTunes on your computer before attempting this:

http://www.apple.com/itunes/download/

(Mac users can run System Preferences > Software Update (or “Apple Store” for OS X 10.9 users) > Check now to get the latest version for their system in most cases.)

* Open iTunes on your computer and connect the Apple device directly to it

* Turn off the Apple device (press the sleep/wake button on the top until the device completely shuts off).

* Hold down the sleep/wake button (on the top) AND the home button (on the front) for 10 seconds

* Release the sleep/wake button but CONTINUE to hold the home button, until...

* iTunes should pop up and tell you it’s found a device in recovery mode, click OK and continue along for the restore.

Note: it may ask whether you wish to restore a backup from iTunes or from iCloud. You should use iCloud.

When it has completely finished, you should be back up and running.

The iCloud restore may take some time.

Your device is restored as follows: Your settings and accounts are restored from the iCloud backup you chose. Your device restarts and begins downloading your purchased music, movies, TV shows, apps, books, Camera Roll, and other content.

You may be asked to enter passwords for iTunes, App Store, and iBookstore accounts to restore purchased items. If your device can’t download the version of an app that was backed up, it downloads the latest version.

Progress bars appear below Home screen icons for apps being downloaded. To make an app a priority for downloading, tap its icon.

To check if the information on your device is fully restored, go to Settings > iCloud > Backup.

John

Customer: replied 1 year ago.
Will I lose all the info on my ipad?
Customer: replied 1 year ago.
There has to be an easier way
Expert:  John T. F. replied 1 year ago.

As long as you have a back up on iCloud then it should recover most everything.

John

Customer: replied 1 year ago.
Please find another way to do this. If I go to the I tunes store then I lose this screen and can't follow your directions. How can I do that?
Expert:  John T. F. replied 1 year ago.

Unfortunately, we've tried the other alternatives and once it comes back to the same screen you say it does not work, this means the update did not complete correctly, so a Restore is required. :-(

John

Customer: replied 1 year ago.
How about if I try to install the update again
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  John T. F. replied 1 year ago.
There's not a way to do it on the device in this state.

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