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Ask Johnny Mack Your Own Question

Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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Wondering if you can open my case # 1074469115

Customer Question

Hello ,
Wondering if you can open my case #(###) ###-####
Submitted: 8 months ago.
Category: Mac
Customer: replied 8 months ago.
Updated my iPhone 2 nights ago and now I am locked out
Expert:  sudipto_dutta replied 8 months ago.

Sorry we are not Apple support.

Expert:  Johnny Mack replied 8 months ago.

Hello there! My name is***** and I will be assisting you today. Please follow the steps below. If have any issues post back.

  1. Plug your device into your computer with a USB cable.
  2. Turn off the device.
  3. Hold the Power button for 3 seconds.
  4. Hold the Home and Power buttons for 10 seconds.
  5. Release the Power button but keep holding the Home button.
  6. After about 15 seconds you will be alerted by iTunes saying that it has detected a device in Recovery Mode.

Make sure the device screen is blank and no logos are present Then restore with itunes.