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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31125
Experience:  IT Engineer for over 15 years
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I have an IPad Mini.I can't get on my I pad without my Apple

Customer Question

I have an IPad Mini.I can't get on my I pad without my Apple Id and password
Submitted: 8 months ago.
Category: Mac
Expert:  Richard replied 8 months ago.

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device

let me know the results please.

Customer: replied 8 months ago.
It still won't work. Ho much will this cost me I am a senior.Very fixed incme
Expert:  Richard replied 8 months ago.

I have made the offer for you now and you can then see the price.

Customer: replied 8 months ago.
I am sorry I just can't afford all this money
Expert:  Richard replied 8 months ago.

Thats ok, it is optional.

we continue here.

Please tell me how you went with my instructions? where did you get stuck?

Customer: replied 8 months ago.
It Just stays the same I need my apple Id
Expert:  Richard replied 8 months ago.

You needed please to do the instructions I gave you.... it would not give this message.

Please take the time and carefully follow the instructions which I have repeated below for you

It will work, but you need to carefully follow the instructions please

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

Let me know the results please.

Customer: replied 8 months ago.
The thing keeps spinning.t says need the password ***** I used when I opened the account
Expert:  Richard replied 8 months ago.

ok, but I did not ask about if it is spinning, I asked you please to do a set of instructions that I just repeated.

Can you please do these instructions and reset your password?

Customer: replied 8 months ago.
I did but it stillsn,t working
Expert:  Richard replied 8 months ago.

Did you reset the password?

If so, can you sign in with the password ***** my link below?

www.icloud.com

Customer: replied 8 months ago.
It won,t let me on there either.I had the same problem last night
Expert:  Richard replied 8 months ago.

whats the message you get when you try to sign in?

Customer: replied 8 months ago.
I guess need to let you in even thoughI have no money
Expert:  Richard replied 8 months ago.

ok, or you can reply to my question and we continue here, both options are possible

Customer: replied 8 months ago.
No I need you BAD
Expert:  Richard replied 8 months ago.

ok, then please accept the offer I made.

Customer: replied 8 months ago.
It won't go through
Customer: replied 8 months ago.
Icloud is having problems
Expert:  Richard replied 8 months ago.

ok, may be an issue with your credit card, can you contact customer support on

***@******.***

So they can get this processed please.

Customer: replied 8 months ago.
ok
Expert:  Richard replied 8 months ago.

thanks

Customer: replied 8 months ago.
I am so tired I have been on here for 3 days
Expert:  Richard replied 8 months ago.

ok, I am sorry to hear that