Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
You can reset your password ***** you go to your apple id account login page and click Forgot Apple ID or password. Enter your Apple ID, then click Next.
After you enter your Apple IDyou can change your passwordby either
Answering your security questions
Use email authentication
i am trying to accept the remote offer but i am getting:
Payment for this service failed, please do not fulfill yet. We will attempt to reach this customer to fix the situation.
do you have any other mac device like a macintosh computer
let me know if you face any difficulty