How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 33107
Experience:  IT Engineer for over 15 years
32989067
Type Your Mac Question Here...
Richard is online now
A new question is answered every 9 seconds

I forget my ipad pass word after up date my i pad.i can not

Customer Question

i forget my ipad pass word after up date my i pad.i can not Activation
Submitted: 11 months ago.
Category: Mac
Expert:  Richard replied 11 months ago.

Hi there and welcome

You will need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

let me know the results please.

Customer: replied 11 months ago.
they don't let me log in with new pass word to my i pad
Expert:  Richard replied 11 months ago.

What is the message you receive when it fails?

Customer: replied 11 months ago.
i can't log in with new pass word to my i pad.they disable my i pad.
Expert:  Richard replied 11 months ago.

Can you tell me please, what is the exact message you get when you fail to sign into your iPad

Customer: replied 11 months ago.
incorrect Apple ID or Pass word
Expert:  Richard replied 11 months ago.

If you go on your computer to www.icloud.com

Are you able to sign into your account there?

Please let me know.

Customer: replied 11 months ago.
Expert:  Richard replied 11 months ago.

ok, then it means you are using a different Apple ID on the phone

Which apple id is it showing when it fails?

Customer: replied 11 months ago.
new
Expert:  Richard replied 11 months ago.

sorry do not know what you mean with "new" it will be an email address

Customer: replied 11 months ago.
which is i just done
Customer: replied 11 months ago.
Expert:  Richard replied 11 months ago.

Ok, now are you able to sign in on www.icloud.com using that email address?

Customer: replied 11 months ago.
i can not load the page that you gave me.
Customer: replied 11 months ago.
www.icloud.com using
Expert:  Richard replied 11 months ago.

What do you see when you go to www.icloud.com as you said before you where able to sign in

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 11 months ago.
I already accept your offer.what should i do after that
Expert:  Richard replied 11 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you