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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31286
Experience:  IT Engineer for over 15 years
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I forget my ipad pass word after up date my i pad.i can not

Customer Question

i forget my ipad pass word after up date my i pad.i can not Activation
Submitted: 8 months ago.
Category: Mac
Expert:  Richard replied 8 months ago.

Hi there and welcome

You will need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

let me know the results please.

Customer: replied 8 months ago.
they don't let me log in with new pass word to my i pad
Expert:  Richard replied 8 months ago.

What is the message you receive when it fails?

Customer: replied 8 months ago.
i can't log in with new pass word to my i pad.they disable my i pad.
Expert:  Richard replied 8 months ago.

Can you tell me please, what is the exact message you get when you fail to sign into your iPad

Customer: replied 8 months ago.
incorrect Apple ID or Pass word
Expert:  Richard replied 8 months ago.

If you go on your computer to www.icloud.com

Are you able to sign into your account there?

Please let me know.

Customer: replied 8 months ago.
Expert:  Richard replied 8 months ago.

ok, then it means you are using a different Apple ID on the phone

Which apple id is it showing when it fails?

Customer: replied 8 months ago.
new
Expert:  Richard replied 8 months ago.

sorry do not know what you mean with "new" it will be an email address

Customer: replied 8 months ago.
which is i just done
Customer: replied 8 months ago.
Expert:  Richard replied 8 months ago.

Ok, now are you able to sign in on www.icloud.com using that email address?

Customer: replied 8 months ago.
i can not load the page that you gave me.
Customer: replied 8 months ago.
www.icloud.com using
Expert:  Richard replied 8 months ago.

What do you see when you go to www.icloud.com as you said before you where able to sign in

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 8 months ago.
I already accept your offer.what should i do after that
Expert:  Richard replied 8 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you