Hi there and welcome
You will need to reset your password ***** this you can do via my link below
Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device
let me know the results please.
What is the message you receive when it fails?
Can you tell me please, what is the exact message you get when you fail to sign into your iPad
If you go on your computer to www.icloud.com
Are you able to sign into your account there?
Please let me know.
ok, then it means you are using a different Apple ID on the phone
Which apple id is it showing when it fails?
sorry do not know what you mean with "new" it will be an email address
Ok, now are you able to sign in on www.icloud.com using that email address?
What do you see when you go to www.icloud.com as you said before you where able to sign in
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect