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Hi there and welcome
If you have forgotten your Apple ID you used, you can retrieve i via the link below
Once done, you will likely need to reset your password ***** this you can do via my link below
Use the link to reset your password ***** once done use this new passwordOnce done, you can use these details to sign in on your device
Let me know the results please
ok, are you able to use the option to send the reset to your email account instead?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.