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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31118
Experience:  IT Engineer for over 15 years
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I updated the operating system and have "NO SERVICE"

Customer Question

I updated the operating system and have "NO SERVICE" appearing on the upper left of the screen. I am not able to access my network. WHY????
Submitted: 8 months ago.
Category: Mac
Expert:  Richard replied 8 months ago.

Hi there and welcome Arnold

Can you please hold the home and power buttons for about 10 seconds until you see the Apple Logo, then release.

Once done, let the iPad restart and tell me please if you now get a service.

Customer: replied 8 months ago.
Don't know where the power button is on ipad.
Expert:  Richard replied 8 months ago.

This is the button on the top that you use to turn the screen off. Hold that one and the main button on the front of the iPad please for 10 seconds, till you see the Apple Logo, then release,

Customer: replied 8 months ago.
I don't see a button on top of iPad
Expert:  Richard replied 8 months ago.

This is the button

CLICK ME TO OPEN

Its on the top right.

Customer: replied 8 months ago.
Pushed the button, got the logo, BUT still "NO SERVICE" appears. Not getting service for my network which worked before I updated OS.
Expert:  Richard replied 8 months ago.

Thanks

Can you please go to Settings, General, Rest, Reset Network Settings.

Once you press this, repeat the instructions we just did and tell me please if it then connects.

Customer: replied 8 months ago.
Still "NO SERVICE" response. WHY???
Customer: replied 8 months ago.
Are you able to HELP me with problem?? Seems all has failed.
Expert:  Richard replied 8 months ago.

we just need to eliminate all causes for this which we are now doing.

Is it still able to connect to your wifi network?

Customer: replied 8 months ago.
NO!! That's the problem I've been communicating with you about. HELP!!!!!! It will NOT CONNECT TO THE NETWORK.
Expert:  Richard replied 8 months ago.

Thanks,

When you go to Settings, Wifi, and press on your wifi network to connect, what then happens?

Customer: replied 8 months ago.
PROBLEM SOLVED VIA P{HONE CONNECTION WITH APPLE. BYE, BYE
Expert:  Richard replied 8 months ago.

ok, well if you need anything else, please let me know