Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Lets try a reset on your apple Tv first, if this doesnt work let me know so that we can try other steps.
To reset your Apple TV, press and hold the Menu and Down keys for at least 6 seconds until the white light on the ATV rapidly blinks. Let go of the buttons and the device will restart.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.