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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8285
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iPad requested an update I.O.S.9 The device tells me the

Customer Question

My iPad requested an update I.O.S.9 The device tells me the update cannot be completed. The machine is basically frozen. What to do next?
Submitted: 8 months ago.
Category: Mac
Expert:  Cody replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 months ago.

You will need to plug your iphone into your computer and open up itunes.
From there it will show you what your apple ID is, if you don't know your password.
You can reset it from here --> https://iforgot.apple.com

Expert:  Cody replied 8 months ago.

Was the update 9.3?

Expert:  Cody replied 8 months ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.