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IT Miro
IT Miro, Computer Scientist
Category: Mac
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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Trying to update my Iphone and really it is so ago I 't know

Customer Question

Trying to update my Iphone and really it is so long ago I don't know what my Apple ID is since I don't remember.
Submitted: 1 year ago.
Category: Mac
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

You will need to enter your Apple ID and the correct password ***** order to continue using your iPhone after the update. If you don't remember which Apple ID and password ***** used, look at the iPhone screen. The message there should say "This iPhone is currently linked to an Apple ID (xxx)".

Do you see a few characters of an Apple ID in the brackets?

Let me know,
IT Miro

Customer: replied 1 year ago.
I typed in my Apple ID I don't remember my password.
Expert:  IT Miro replied 1 year ago.

If you know the Apple ID, but don't remember the password, there is a way to reset it.

Please type your Apple ID here and I will assist you with resetting the current password.

Customer: replied 1 year ago.
ID is in password ????
Expert:  IT Miro replied 1 year ago.

Apple ID is the e-mail address you used to create the account with Apple.

Do you know it?

Customer: replied 1 year ago.
Apple ID is an email address and I already typed it***@******.*** I need password *****
Expert:  IT Miro replied 1 year ago.

OK.

There is a way to send the password ***** instructions to "*****@******.***".

Are you able to read new e-mails there?

Customer: replied 1 year ago.
I can read emails all I need is a way to reset the password ***** email, please.
Expert:  IT Miro replied 1 year ago.

Great! I will now request the password ***** instructions to be sent there. Check for new e-mails and follow the instructions to reset the password. It may take up to 5 minutes for an e-mail to be sent.

Let me know if you received an e-mail, and if you were able to reset the password.

Customer: replied 1 year ago.
Thank you reset password
Expert:  IT Miro replied 1 year ago.

Did you successfully reset the password? Are you now able to use your iPhone?

Expert:  IT Miro replied 1 year ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.

Thanks,
IT Miro

Expert:  IT Miro replied 1 year ago.

Hello!

Let me know if you were able to receive my messages.

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