I'm sorry about the issue. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
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Yes, you can watch me troubleshooting. Thank you.
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Remote support is quicker and easier for you as I will do all the troubleshooting steps for you; this issue can be complicated. Otherwise, I can provide written instructions.
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No problem; it will take longer as I would write the steps, then you try it, but we can work it out.
- Can you quit iPhoto application, then press and hold at the same time the two keys Command and Option on the keyboard while opening iPhoto application, then let me know what you see.
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Sorry, it is strange. Make sure you did quit iPhoto first. While holding the Command and option keys, and opening iPhoto, it should show:
How about quitting iPhoto, then keep holding key Option while opening iPhoto, do you see anything new?
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Hi there and welcome
Do you still require assistance with this?
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