I'm sorry about the issue. Does it show part of an email address on the iPad? If yes, do you recognize that email address?
And do you currently have access to that email address on another device?
Please reply at the box below. Thank you.
Note: Your Apple ID is your email address. Please try the following to reset your Apple password:
- Click on the Apple website below:
, then there, enter your email address, then click on Continue and follow the instructions there in order to reset your Apple ID account password.
- If that does not work, click on the website below:
, then there, select the option Apple ID, then select option Lost Apple ID Password, then there, you can schedule a support phone call.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.