I'm sorry about the issue. What happens when you try to reset it?
Does it show an email address? If yes, do you recognize that email address? Do you currently have access to that email address on another device?
Please reply at the box below. Thank you.
Is it showing part of an email address on the iPhone's screen? If yes, do you recognize that email address?
Can you please tell me everything it is showing on the iPhone's screen right now? Please reply at the box below. Thank you.
I would connect to your computer, so I can help resetting your apple id password ***** your computer, then you can enter it on the iphone.
Can you please tell me everything it is showing on the iPhone's screen right now?
Please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit. Then does it show part of an email address like in the image at the website below:
Please see the image below:
, then let me know if it shows part of an email address on your iphone or not. Thank you.
Please only reply at the box below on this page. Thank you.
Hello. My name is***** is not able to continue helping at this time. I'd be happy to pick up where Viet left off. Do you still have access to the email that begins with e at gmail.com? Please let me know. If so I can have your password ***** and sent to you at that email address.
I hav e offered the Premium Service of a phone call at the lowest price that we are allowed to charge ($5). I am confident that this will be the fastest and easiest way to resolve your issue. This is completely optional and I will continue to work with you here if you would prefer. Please let me know. Thank you!
Annette, these detailed instructions should help you torest your password ***** retreive your Apple ID if needed.If this doesn't resolve your issue, please let me know as I there other methods that we can try. Thank yoU!
Reset Apple Password – if you know your apple idLet’s begin going to http://www.iforgot.apple.comWhen the webpage opens enter the email address that you use to login to your ipad with.Click next.Now, choose to either have instructions sent to you via email, or choose "answer securityquestions" whichever you prefer. This should allow you to regain access to your account.Please let me know if this does not work for you.Reset Apple Password – if you don’t know your apple id1. Let’s begin going to http://www.iforgot.apple.com2. When the webpage opens enter the email address that you use to login to your ipadwith. If you know your id, after entering it, proceed to STEP 3. If you do not know yourid click on "FORGOT APPLE ID" then click next and enter your first name, last name, andemail address. Your user id will be emailed to that address.3. Now, choose to either have instructions sent to you via email, or choose "answer securityquestions" whichever you prefer. This should allow you to regain access to your account.
If these instructions been helpful to you, kindly take a moment to rate my service. You can provide a rating by clicking on the stars and then clicking on submit. If you need more help, please let me know so we can continue to work together. Your complete satisfaction is my goal! Thank you!