I'm sorry about the issue. Is it asking for your Apple ID and password?
Does it show part of an email address? If yes, please let me know what it shows. And let me know if you recognize that email address or not.
Please reply at the box below. Thank you.
Note: Your Apple ID / username is ***** ***** address. Please try the following:
- Click on the Apple website below:
, then there, enter your email address, then click on Continue and follow the instructions there in order to reset your Apple ID account password.
- If that does not work, click on the website below:
, then there, select the option Apple ID, then select option Lost Apple ID Password, then there, you can schedule a support phone call.
When you are available, please reply at the box below to continue. Thank you.