Hi there and welcome
Can you please go to settings, General, Reset, Reset Network Settings.
Once done, connect to your wifi network again and tell me if it still does this please
Is it doing it for wifi or the mobile network?
And please tell me all steps you have done to try to resolve this
ok, hold the home and power buttons for about 10 seconds until you see the Apple Logo, then release.
Let the phone restart and tell me if it now connects please.
ok.. how long have you had the problem?
ok, its possible there is an outage in your neighborhood.
Who is your provider?
ok, its most likely then an outage in your area
Call them on 1(###) ###-####/p>
And asked them for an outage report.
Tell me if your area is affected please
ok, then we will need to reset the phone. This will remove all data and return the phone to new, so backup any data from the phone you need to keep first as this will remove all data.
Then go to Settings, General, Reset, Erase all content and reset settings.
Let this complete, then setup the phone like when you first received it and tell me if it now connects please.
You mean you have multiple iPhones on the same Apple ID?
ok, its not best to have it all one one account....
But use iTunes on your computer.
So connect the iPhone to the computer
Open itunes, go to Device, Backup and you can backup your phone there.
Then you can do the reset.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please
Within iTunes, but itunes manages this
why? Its not important for this
No, as you do that in itunes
first, have you made the backup?
go to Settings, General, Reset, Erase all content and reset settings.
So you had to setup the phone again like when you first received it, it connected to wifi but would not connect to the mobile network correct?
It is the GSM Antenna that has faulted, this now confirms it, all other causes have been ruled out
I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
ok no problem, anything can be found online, but you came to me and I led you through how to do this. You did not find this online.
Phone is not connecting, just as it was before....
If you do not wish to rate so I am credited for the service provided, thats up to you
All the best.
please contact customer service for a refund.