Ask Mac Questions and Get Answers from Experts ASAP
I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.
I cannot help, if you do not answer my questions.
If you don't want me to remote in and fix the problem, please say so.