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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10580
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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After changing root permissives, read/write to no access. I

Customer Question

after changing root permissives for everyone, read/write to no access. I am now blocked. I have a grey screen, padlock, box, and arrow. what to do?
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

You shouldn't have changed root permission of 'everyone' because you are one of 'everyone'. The problem is your account is no longer able to access the core system and library files to boot the OS X. I hope you didn't lock down your entire system. Now we can try to create a brand new administrator account through Single User Mode, then change the permission of other accounts to what it was.

Follow the steps below to create a new User Account in Single User Mode.

• Turn off/Shut down your Mac.

• Turn it on and immediately hold down the Command(Apple) and S keys together for 10 seconds to boot into Single User Mode

• When you see the text prompt (Single User Mode), type in the following terminal commands to create a brand new Admininstrator account (hitting return after each line). Also, note down the spaces between the commands, like a space between mount and -, space between -uw and / etc

mount -uw /

rm /var/db/.AppleSetupDone

shutdown -h now

(If it returns any errors, then you are entering the commands incorrectly. Make sure you enter it correctly)

When you enter last command and press return, the Mac will shutdown. So turn it on, you should be able to create a brand new Administrator account through the initial setup screen. You will not lose any files. Just login to new account,change the permission of 'everyone' back to read/write or at least change your account's permission to read and write. Then logout from Apple menu and login to your account.

Please let me know if that didn't work, so we can continue troubleshooting.

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