How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 34743
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Type Your Mac Question Here...
Viet - Mac Tech is online now
A new question is answered every 9 seconds

I forgot my Apple ID and password, I want to re-set my Apple

Customer Question

I forgot my Apple ID and password
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Mac Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I want to re-set my Apple id and password
JA: Is there anything else the Mac Technician should be aware of?
Customer: No
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and connect you two.
Submitted: 7 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 7 months ago.


I'm sorry about the issue. Your Apple ID is your email address. Please do the following in order to reset your Apple ID password:

Solution #1:

- Click on the website below:

, then there, then enter your email address, then click on Continue at the bottom, then follow the instructions there in order to reset your Apple ID account password.

- If that does notwork, please let me know if you have windows xp, vista, or 7 or 8 or 10, or mac computer.

Please reply at the box below to continue. Thank you.

Expert:  Viet - Mac Tech replied 7 months ago.

Solution #2:

- If that does not work, please click on the website below:

, then there, click on the option Apple ID, then click on option Forgot Apple ID Password, then it will give you the option to schedule a phone call, then continue.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.