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Chris L.
Chris L., Support Specialist
Category: Mac
Satisfied Customers: 4864
Experience:  Certified Computer expert with over 10 years experience.
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Someone from i-experts called and said my mac had vires

Customer Question

someone from i-experts called and said my mac had vires offered to fix for 350.00 so i had them fix its been 6 months and my mac is still slow ,now someone from apple calls me says they want to fix it to they say the other person was not a good company i don't know who to believe what should i do
hes called me 7 times and he will call back today his num is(###) ###-####from apple is this light
Submitted: 11 months ago.
Category: Mac
Expert:  Chris L. replied 11 months ago.

Hello,

This is 100% a scam. This person was not working for Apple and Apple would never call you for no reason, you would need to contact them first.

This is what is known as "phone phishing" it is can be a very serious problem if you do let them access your computer.

Basically what they will do is call a lot of phone numbers and say that you have problems. Any actual computer problems you have will be entirely coincidental. Usually what they will do is show you things that most computer users would not understand and say that they are problems or viruses.

Next they log onto your computer and lie to you about the numerous problems they pretend to find. Next they will attempt to get you to pay a few hundred dollars to "fix" the issues when in fact they actually do nothing useful.

Always remember, no legitimate tech support company would ever call you. Your computer does not report to Apple or any other company so if any tech support person calls you can trust it is a scam and just hang up.

If you are actually having issues with your mac then I would advise you take it to your local apple store or find a certified apple repair company in the area and call them. Again any time tech support calls you first it is a scam and they just want to charge you hundreds of dollars. They usually lie and often sound like they are from another country such as India and their English is not very good.

Have a look at this article from the FTC about these type of scams: https://www.consumer.ftc.gov/articles/0346-tech-support-scams

If they call you again simply hang up, do not speak to them at all. If you need real help contact your local apple store, if you don't know how to do that let me know what city and state you live in and I will find a certified tech for you.

Please do me a favor and take a moment to rate my service by clicking the stars above, 3 or more is very appreciated, we can still chat after rating if you need more help.

Thanks,

Chris