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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have plugged in my ipod to download a newly purchased

Customer Question

I have plugged in my ipod to download a newly purchased album. I got an error message saying my ipod was not recognised. If the error persists uninstall and reinstall iTunes. I have done this and still cant download my album. Can you tell me how to fix this problem please?
Submitted: 9 months ago.
Category: Mac
Expert:  Ashik replied 9 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Which model of iPod is this ?

Customer: replied 8 months ago.
Its an ipod nano.
Expert:  Ashik replied 8 months ago.

When you connect it, do you your computer recognize it under Computer or This PC ?