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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8502
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have a Apptv I forgot my Id and password. What i put in

Customer Question

I have a Apptv I forgot my Id and password. What i put in they say it isn't correct Please help me
JA: Thanks. Can you give me any more details about your issue?
Customer: When I try to rent a movie they say my id and password ***** incorrect.
JA: OK got it. Last thing — Mac Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Mac
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

Please use the link below to recover your Apple ID.

https://iforgot.apple.com/appleid#!&section=appleid

Enter your first name, last name and email address and

click Continue. You'll see your Apple ID displayed.

click Go to Your Account and click

"Forgot Apple ID or Password?"

On the next page enter your Apple ID and click Continue.

You'll then have the option to answer security questions or

receive an email with instructions for recovering your password.

Expert:  Byron replied 1 year ago.

Hi. Are you now able to rent movies? Please let me know if any difficulties getting this sorted out.

Customer: replied 1 year ago.
I still can't rent movies
Expert:  Byron replied 1 year ago.

Were you able to recover your Apple ID and password?

Customer: replied 1 year ago.
I still can't rent movies I'm getting no where. Still keep getting same things to fill out
Expert:  Byron replied 1 year ago.

Do you have a second email address that you use?

Customer: replied 1 year ago.
No. this is terrible we have been fooling around for three hrs. Can you I have filled everything out several timesfix my problem?
Expert:  Dustin replied 1 year ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

Besides the apple tv do you have an iphone, or mac, or ipad?

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