Hi there and welcome
Is the phone turning on at all? and which model is it?
ok, and when you connect the phone to the computer and open itunes, does itunes come up with a message about detecting it?
Sorry your payment for the secure secvice call failed
Is it a windows or mac computer?
I cannot see that, call customer service on 1(###) ###-####/p>
though it may be your credit card company rejecting it?
ok, then we continue here.
Is it a windows or Mac computer?
Deb? Are you still working with me on this?
ok, still waiting on your to answer my question