I'm sorry about the issue. When does Ask appear?
What's your internet browser application, such as Safari, Firefox, Chrome, etc.?
Please reply at the box below. Thank you.
If you use Safari application, then quit Safari app, then press and keep holding the Shift key on the keyboard, then click on the Safari app icon. Once Safari app is open, then release the Shift key, then check.
- If needed, in Safari app, click on the Safari menu at the top, then click on Preferences. Then click on the General tab at the top. Then delete everything in the Home page box, then close. Then quit Safari app, then re-open Safari app, and check.
- If you use another Internet browser application, such as Firefox or Chrome, please let me know.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.