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In order to use your OLD email on the NEW iMac......you have to setup the EMail application (Mac Mail) with your email settings.
Do you know HOW to do this?
I will be posting the instructions ONE by ONE, and at each step i want you to CONFIRM you understand, and then go and DO IT.
Here comes the first Step!
On your iMac, Open Mail. If you haven't added a new account yet, you'll be taken directly to the Add Account prompt. If you're adding an additional account, or this prompt doesn't otherwise load automatically, you'll need to select Add Account from the Mail menu.
WAIT WAIT WAIT!
Which Mac are you trying to fix the email problem? Old or New?
it looks like you said you wanted to get your NEW iMac to work with Email....NOT the odl imac.
So, why are you on the OLD imac?
unfortunately we can not.
i mean we can....but it woudl cost MORE.
As that is classified as an ADDITIONAL service, and if i dont collect the additional service fee, then i cant call you. Not my rules.
Is it asking for you to SETUP a NEW email account.....or asking for your CURRENT email?
it appears you may still be having issues but this should be a simple fix. Would you still like assistance?