Hello, please tell me if you are still needing assistance with this issue?
This is my last time I will reach out to you to ask if you need assistance. Please do let me know.
I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.