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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2951
Experience:  20+ years in the computer/Mac industry
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Im inquiring about a possible hack to my my computer would u

Customer Question

hey there im inquiring about a possible hack to my my computer would u be able to help at all
JA: Thanks. Can you give me any more details about your issue?
Customer: hey thanks john i have a transscript i could show u
JA: OK got it. Last thing — Mac Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 9 months ago.
Category: Mac
Expert:  John T. F. replied 9 months ago.

Hi!

Can you provide more detail on your issue?

Thanks,

John

Customer: replied 9 months ago.
9/01/2016 4:40:32.130 pm com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
29/01/2016 4:40:32.272 pm com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
29/01/2016 4:40:44.652 pm com.apple.geod[396]: 2016-01-29 16:40:44.652, 396, 8a661140, [CountryConfiguration]: Could not determine current country code: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x7fd18a703310 {NSUnderlyingError=0x7fd18a72e580 "The request timed out.", NSErrorFailingURLStringKey=http://gsp1.apple.com/pep/gcc, NSErrorFailingURLKey=http://gsp1.apple.com/pep/gcc, NSLocalizedDescription=The request timed out.}
29/01/2016 4:40:52.910 pm com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
29/01/2016 4:40:53.094 pm com.apple.xpc.launchd[1]: (com.apple.WebKit.WebContent.16F53870-BDA8-4BDE-98DD-0B3518C5EB47[2439]) Service exited with abnormal code: 1
29/01/2016 4:40:53.097 pm com.apple.xpc.launchd[1]: (com.apple.WebKit.Networking.C8D3EA01-B435-4D8D-ABE5-C606643C67CB[1680]) Service exited with abnormal code: 1
29/01/2016 4:40:53.098 pm com.apple.xpc.launchd[1]: (com.apple.WebKit.Networking.2B1CAD80-CE12-4FE3-A60C-AD2248EE9663[2430]) Service exited with abnormal code: 1
29/01/2016 4:40:58.049 pm discoveryd[76]: Basic DNSResolver Return Code is 9 and we are treating it as an error!
29/01/2016 4:40:58.050 pm discoveryd[76]: Basic DNSResolver Return Code is 9 and we are treating it as an error!
29/01/2016 4:40:58.208 pm discoveryd[76]: Basic DNSResolver Return Code is 9 and we are treating it as an error!
29/01/2016 4:40:59.397 pm storeaccountd[269]: AccountServiceDelegate: Accepting new connection connection from pid 2441 with interface (PID 2441)
29/01/2016 4:40:59.459 pm com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
29/01/2016 4:40:59.933 pm com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
29/01/2016 4:41:00.003 pm locationd[82]: Couldn't find a requirement string for masquerading client /System/Library/PrivateFrameworks/Parsec.framework
29/01/2016 4:41:00.003 pm locationd[82]: could not get apple languages array, assuming english
29/01/2016 4:41:00.431 pm com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
29/01/2016 4:41:00.708 pm com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
29/01/2016 4:41:01.631 pm com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
29/01/2016 4:41:01.877 pm com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
29/01/2016 4:41:06.948 pm com.apple.xpc.launchd[1]: (com.apple.WebKit.Networking.EF806D99-34B7-418B-A429-608DF85C8EF0[2446]) Service exited with abnormal code: 1
29/01/2016 4:41:09.264 pm CoreServicesUIAgent[2170]: unexpected message { count = 1, contents =
"XPCErrorDescription" => { length = 18, contents = "Connection invalid" }
}>
29/01/2016 4:41:09.266 pm com.apple.xpc.launchd[1]: (com.apple.WebKit.Networking.868CB7DC-172C-4E2E-BC43-A3D7792332FE[2444]) Service exited with abnormal code: 1
29/01/2016 4:41:12.682 pm storeaccountd[269]: AccountServiceDelegate: Accepting new connection connection from pid 2452 with interface (PID 2452)
29/01/2016 4:41:12.729 pm com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
29/01/2016 4:41:12.962 pm locationd[82]: Couldn't find a requirement string for masquerading client /System/Library/PrivateFrameworks/Parsec.framework
29/01/2016 4:41:12.963 pm locationd[82]: could not get apple languages array, assuming english
29/01/2016 4:41:12.965 pm com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
29/01/2016 4:41:38.437 pm com.apple.preferences.extensions.remoteservice[2465]: ### *****
29/01/2016 4:41:38.563 pm com.apple.preferences.extensions.remoteservice[2465]: Failed to connect (description) outlet from (NSTableCellView) to (NSTextField): missing setter or instance variable
29/01/2016 4:41:38.570 pm storeaccountd
Expert:  John T. F. replied 9 months ago.

Can you tell me the exact version of OS X you are currently running, please?

Click the Apple logo in the menu bar at the top left of the screen

Select "About This Mac"

In the window that opens, look for the "Version" information. Please let me know what it says.

Thanks,

John

Customer: replied 9 months ago.
x-store-info:J++/JTCzmObr++wNraA4Pa4f5Xd6uensVPzs9RuQ0dCUAjWzbpP2gUvMJJJ13ajN0WzzXSqifyIoG3haf+NvyLeXZPBdTgxvytBhMNdjwLic2/3WhmEK6GAxCCuE1AYwN8v6US7r44xbs+T/RKZBpw==
Authentication-Results: hotmail.com; spf=pass (sender IP is 17.142.193.35; identity alignment result is pass and alignment mode is relaxed) smtp.mailfrom=*****@******.***; dkim=none (identity alignment result is pass and alignment mode is relaxed) header.d=icloud.com; x-hmca=pass header.id=*****@******.***
X-SID-PRA:***@******.***
X-AUTH-Result: PASS
X-SID-Result: PASS
X-Message-Status: n:n
X-Message-Delivery: Vj0xLjE7dXM9MDtsPTE7YT0xO0Q9MTtHRD0xO1NDTD0w
X-Message-Info: NhFq/7gR1vTnYzO7gVb758PaZhbjvRTzcL0v6GWxtYFiPRkaAhqVNCqi1ZEIzRmm/i4WeAIW/8G3McAqiB2UupFvSPXtUFN7IG9UZxmzcpEuV6YfgzvkvCb8QQLrtednJ1nDwspRNecnC7xo1DWTA7fTnRT5zXvdLnf0ugNY6aDSiRX83tlUfpnUcGFMOMW6MxDmQ0g88BGwEm319eHfbcs3LMgf3bMBseo6G9C2nz+5zj5llF3YAg==
Received: from pv36p08im-ztdg07111401.me.com ([17.142.193.35]) by BAY004-MC5F11.hotmail.com over TLS secured channel with Microsoft SMTPSVC(7.5.7601.23143);
Thu, 28 Jan 2016 23:23:17 -0800
Received: from [192.168.0.188] (unknown [1.129.74.65])
by pv36p08im-ztdg07111401.me.com
(Oracle Communications Messaging Server 7.0.5.36.0 64bit (built Sep 8 2015))
with ESMTPSA id for
***@******.***; Fri, 29 Jan 2016 07:23:17 +0000 (GMT)
X-Proofpoint-Virus-Version: vendor=fsecure engine=2.50.10432:,,
definitions=2016-01-29_03:,, signatures=0
X-Proofpoint-Spam-Details: rule=notspam policy=default score=0 spamscore=0
clxscore=1015 suspectscore=0 malwarescore=0 phishscore=0 adultscore=0
bulkscore=0 classifier=spam adjust=0 reason=mlx scancount=1
engine=8.0.1-1510270003 definitions=main-1601290138
From: Natasha Forge
Content-type: text/plain
Content-transfer-encoding: 7bit
Subject: test
Message-id:
Date: Fri, 29 Jan 2016 17:36:59 +1100
To: ***** *****
MIME-version: 1.0 (Mac OS X Mail 8.2 \(2098\))
X-Mailer: Apple Mail (2.2098)
Return-Path:***@******.***
X-OriginalArrivalTime: 29 Jan 2016 07:23:17.0820 (UTC) FILETIME=[EC9A7FC0:01D15A65]
Customer: replied 9 months ago.
no no point connecting as this is new computer and im just sending u stuff i was able to save in my email
Customer: replied 9 months ago.
thanks though ..
Expert:  John T. F. replied 9 months ago.

Ok, I need the following information;

Can you tell me the exact version of OS X you are currently running, please?

Click the Apple logo in the menu bar at the top left of the screen

Select "About This Mac"

In the window that opens, look for the "Version" information. Please let me know what it says.

Thanks,

John

Customer: replied 9 months ago.
im on windows 10 . my girlfriend was running macbook pro and i phone 5 and latest imac .. i plugged my android phone into imac and my phone just self distructed. since then my emails, banking , photos any of my saved data has disappeared
Expert:  John T. F. replied 9 months ago.

Ok,

Well in regard to the concern the Mac may be hacked, going off the snippet of log data you sent it is not a worry.

Jetsam is a shared system function that monitors memory use under Apple's OS X and iOS. It keeps track of processes on the respective devices, to monitor for situations where you are running out of free RAM and will killed unneeded tasks free up memory. It also keeps an eye out for processes that are using too much RAM.

The error message you see specifically is because the code is shared between OS X and iOS, as mentioned previously, BUT the "DirtyJetsamMemoryLimit" key is only available on iOS devices, not Macs. SO it's completely harmless.

John

Customer: replied 9 months ago.
thanks
Customer: replied 9 months ago.
she cant use an apple app or device to hack my email or android devices?
Expert:  John T. F. replied 9 months ago.

Are you asking if she could INTENTIONALLY use her computer to hack your Android device?

John

Customer: replied 9 months ago.
with cloud magic or an app as she is and has been very secretive with her apple stuff and since we have been together i have lost alot
Expert:  John T. F. replied 9 months ago.

Ok, well just plugging your phone into her Mac would not automatically cause it to be hacked. Additionally, the Mac has no apps that come with it to do things to an Android device by fault. If you believe her to be an expert at programming, hacking, etc then it's always a possibility but this is not something that can be easily done by the average person. She would also need a lot of alone time with your phone and know personal details such as passwords, etc...

However, nothing you've sent indicates this is the case.

John

Customer: replied 9 months ago.
thanks john i appreciate your time
Expert:  John T. F. replied 9 months ago.

You are very welcome!

If the current question has been answered to your satisfaction, please remember to rate me accordingly when you get a moment.

Please feel free to request me again when you come back to ask another question. Insert “For John T. F. only” in your initial question and you can, also, submit new questions directly via the following page:

http://www.justanswer.com/computer/expert-macdruid/

John