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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2951
Experience:  20+ years in the computer/Mac industry
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My mac isn't turning on properly - the apple logo is on but

Customer Question

My mac isn't turning on properly - the apple logo is on but it's just spinning and nothing lol load. I've tried restarting it with the same issue. What can I do?
Submitted: 9 months ago.
Category: Mac
Expert:  John T. F. replied 9 months ago.

Hi,

Do you happen to know which version of OS X is currently installed on this Mac?

Thanks,

John

Customer: replied 9 months ago.
No I'm not sure sorry. I haven't been using my Mac for ages
Expert:  John T. F. replied 9 months ago.

Ok,

Shutdown your Mac.

Restart and, as soon as you hear the startup chime, press and hold the “OPTION” (or “Alt”) key at boot until a boot menu appears listing the bootable volumes in your Mac. This usually happens within 30 seconds.

Can you tell me what it lists?

John

Customer: replied 9 months ago.
I'm not getting any chime.
Expert:  John T. F. replied 9 months ago.

Ok,

Try holding down Option was soon as you restart, but before the grey screen appears then continue as instructed.

John

Customer: replied 9 months ago.
Ok I've got a screen with 2 options - Mac HD and Recovery Hd
Expert:  John T. F. replied 9 months ago.

OK, great.

Then, select the “Recovery HD" volume.

Wait for “OS X Utilities” menu to appear (DO NOT CHOOSE TO INSTALL)

Choose Disk Utility from the available options.

In Disk Utility, select your normal, bootable hard drive volume from the list in the sidebar (usually "Macintosh HD").

Then, Click "Repair Disk" (or First Aid)

If it finds errors, repeat the process until it reports the drive is OK.

Next, click "Repair Disk Permissions" if available.

Once the process has completed, choose “Disk Utility” > “Quit Disk Utility” in the menu bar at the top of the display.

Then, restart your Mac and it should hopefully boot back into your normal Desktop.

John

Customer: replied 9 months ago.
Hi john, I had a few issues with my other computer going flat so I'm back on now. Unfortunately it's saying "disc utility can't repair this doc. Back up as many of your files as possible, reformat the disc and restore your backed up files".
I'm concerned as my photos are not backed up (or haven't been for a while and I'm afraid to lose them.
Expert:  John T. F. replied 9 months ago.

Ok,

you can see if you can manage to boot into Safe Boot mode and back up the photos.

Restart your Mac

As soon as you hear the Startup chime, press and hold the SHIFT key

Continue to hold the Shift key until you see the Apple logo and progress indicator.

Then, let go of the Shift key and let it boot to the Desktop (it may take longer than usual so please be patient).

Give it 10 mins max to boot to the desktop.

Let me know the results.

John

Customer: replied 9 months ago.
Still nothing other than Apple logo and progress thing. I'll restart and try again
Customer: replied 9 months ago.
Ok this is ridiculous. I still have the apple logo and progress spinning. Is there something else I can try?
Customer: replied 9 months ago.
Hello??
Expert:  John T. F. replied 9 months ago.

When you booted to the Recovery volume and ran Disk Utility, did you see the Repair Disk option or First Aid?

John