I'm sorry about the issue. That was a scam; I will help you with this. When does this virus appear?
Is it in a particular application?
Please reply at the box below. Thank you.
If you turn off the computer, then turn it back on, does the virus appear? Or does it appear when you open a particular app only?
When you are available, please reply at the box below, then click on the Send button below to communicate with me, so I can help fixing any computer issue you have. Thank you.