I'm sorry about the issue. Was this same printer working fine on this same computer previously? When was the last time the printer was working on this computer?
What's your Mac OS X version, i.e., 10.6, 10.7, etc.?
Did you try any step using the info you found online?
Are you still able to make a copy from the printer's glass (not printing from the computer)?
Please reply ta the box below. Thank you.
- Disconnect printer's USB cable from computer for now
- Go to the Apple logo menu -> System Preferences -> Printers & Scanners (or Print & Fax)
, then click on the HP printer, then click on the - (minus) button at bottom left, and delete the printer for now
, make sure the printer is powered on, and connect printer's USB cable from printer to computer
, then click on the + (plus) button at bottom left, then select / add your HP printer
, then check printing.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.
I'm sorry, I meant HP printer. The steps are revised. Were you able to try both solutions? Or are you stuck at any step?
Please reply at the box below to continue troubleshooting. Thank you.
Hello, my name is ***** ***** I will do my best to assist you.
Would you like me to connect to your mac from here and fix this issue via a secure remote connection?
Please respond when you can so we can figure out how were going to proceed and get this issue resolved, thank you.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
When you click select software.
You want to pick the matching HP 4400 series - C44880 driver.
It should be one of the first ones showing in the small drop down list..