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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8498
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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When I turn on my iphone or iPad there is a display that

Customer Question

When I turn on my iphone or iPad there is a display that states I must sign in to itune store, then I get a message log in failed. I have changed my pw many times trying to solve this problem. With no luck.
This happens on both devices.
Submitted: 1 year ago.
Category: Mac
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing


If you are 100% positive that you are entering in your PW correctly....then maybe its not the password ***** causing the issue.

It could be the Apple ID, that is wrong.

Double check it, to make sure nothing is missing, and no typos.

Make sure it is in the form of an email address (for example: *****@******.***

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