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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2949
Experience:  20+ years in the computer/Mac industry
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My sister was killed and the detectives disabled her iphone

Customer Question

my sister was killed and the detectives disabled her iphone I am the executor of her estate and two weeks before her death we took a family vacation she never uploaded the pictures is there a way to open it I have the passcode and the pictures are priceless to her son.
Submitted: 9 months ago.
Category: Mac
Expert:  John T. F. replied 9 months ago.

Hi,

I'm sorry to hear about your loss.

Do you happen to know how this iPhone was normally backed up?

John

Customer: replied 9 months ago.

I am tried I cloud but it did not seem to have been used

Expert:  John T. F. replied 9 months ago.

Ok, that's unfortunate.

If the iPhone has been disabled because the passcode was entered incorrectly too many times then the only way way to regain access to data is via a restore from backup. Unless a backup was made prior to being disabled, there isn't a way to recover the iPhone's data.

If you have access to a computer she may have owned and it has iTunes on it then it may be possible to use that if she ever synced the iPhone previously.

With the iPhone UNPLUGGED:

Open iTunes on the computer and go to Preferences > Devices.

*Note: If running iTunes 11 or later on Windows, you may need to show the menubar. Then Preferences can be found under the Edit menu.

On the devices tab, it should list if any backups were made that you can restore from.

John