Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your I-pad.
push and hold down the power button on the ipad for 40 seconds and while its powered off the you wait for 5 mins and then power it back on let it boot up after that try to open itunes. Let me know how it goes.
you will have to update or change your apple id password ***** on the link below and then you can follow the forgot password ***** get this issue fixed.
you have an apple unique id try to update the Apple id and password.
connecting your ipad to your PC /computer and follow the steps.
This tip will help you bypass most of the itunes errors that you get when you are upgrading or restoring your iphone, ipad or other iOS device.
Step –> 1. Disable the Antivirus programs that you are running such as Avast! Antivirus or malaware bytes
Step –> 2. Search for your “Host” file on your computer. On windows, go to “My Computer” and on your C:/ DRIVE, you will find this file.
Step –>3. Go to Windows > System 32 > drivers > etc to locate the “Hosts” file and then drag your host file to your desktop.
Step -> 4. The same is also true if you are using your mac to restore the itunes. Use finder to locate your “host” file and then drag the “host” file out to your desktop. In the Finders menu bar, Select Go > Go To Folder. In the Box, type the following location and press Enter.
A new Finder window will open and your hosts file will be selected. Please drag the hosts file into your desktop. Remember this location as you will have to put the hosts file back in this same place after you are done with your restore.
Step – 5. Next Open up your itunes and proceed to restore your device.
Step – 6. Once you are done, make sure to go back to the same folder and put the “host” file into the folder..System32 > drivers> etc..on your PC and if you were using a mac, please put the “hosts” file back from into its original folder.
you can change your icloud password ***** the link below