How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 9535
Experience:  Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
13568747
Type Your Mac Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I'm trying to purchase a song and my old email comes up to

Customer Question

I'm trying to purchase a song and my old email comes up to authorize for some songs and I cannot purchase the song even though I do not have it in my library anymore. Also why do some songs say play and I can't purchase them
Submitted: 9 months ago.
Category: Mac
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

By what 'store' online are you trying to purchase songs?

Be sure that you are logged into your account with that new email, not with the old email. The old email account may not have enough payment credited to it to allow purchasing songs just now, or at all.