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Hi there and welcome
There can be a number of causes for this.
First, what happens when you do connect it to itunes?
The phone has been sent a signal to be disabled, and this can be for a number of reasons, it can also be because the firmware crashed, so we need to please connect it to the computer, open iTunes and tell me please what then happens.
It can only be one way, connect the data cable to the bottom of the phone and then the other end of the cable to the USB port on the computer please.
Wait a few minutes so the computer can install it and tell me what itunes then says please
ok, and what does iTunes now say please Tanya?
The other end of the cable is connected to the iPhone correct?
So a connection from the iPhone to the computer via the cable.
no, any window it would pop up.
Can you plug it into a different USB port on the computer.
Do you see a popup then appear in itunes?
No that wont change anything.
With the phone that's connected, hold the power and home buttons on the iPhone for about 10 seconds and tell me please if you then get a popup in itunes showing.
If it is not even connecting correct to iTunes then this explains why it is disabled.
It is the internal mainboard that has faulted. We have ruled out all other causes for this.
I am really sorry about this and you are going to have to return the phone to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
They can fix it, they need to replace the board.
It is for my service you paid Tanya, the time and effort spent with you to resolve or confirm the issue and instruct what you need to do next, which I did. This is the service you paid for and it's my livelihood.
If we only worked when the problem is fixed then no one would have taken your question, on the chance this was the issue.
It is the service to confirm and instruct whats needed to fix this that you have paid for.
ok, I am sorry Tanya but I can only tell you the reality of the situation and what needs to be done. And this is the case. If it is under warranty it will be covered but this needs to happen with the phone sorry.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.