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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31306
Experience:  IT Engineer for over 15 years
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MAcBk Air wi nt tye the o, P, Zero,
, The mentioned

Customer Question

Hi, MAcBk Air wi nt tye the o, P, Zero,
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Mac Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: The mentioned letters wnt tyPe
JA: Is there anything else the Mac Technician should be aware of?
Customer: Everything else is fine
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two. I'll let you know when it is your turn.
Submitted: 10 months ago.
Category: Mac
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you start by doing the following please

Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.
Release the keys.

tell me if the keys then function please.