I'm sorry about the issue. I'm checking on this for you.
Please reply at the box below. Thank you.
She can sign in her Apple ID account at the website below:
, then there, click on All Devices, then select her iPad device there
, then select the option Lost Mode, and continue. And/or she can also select the option Erase iPad, and continue to erase data on the iPad.
- If her iPad is not shown, then sign in her Apple ID account at the website below:
, then change her Apple ID account password
, and she should change all her important account passwords, such as email password, facebook password, etc., any account she use.
Please reply at the box below to continue troubleshooting. Thank you.