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Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 9545
Experience:  Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
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We have a Medical billing office. We use Macs (OS 10.8 and

Customer Question

We have a Medical billing office. We use Macs (OS 10.8 and up). We have been using remote desktop for 5 years using the old MS RDP client and also a client called CORD. All printing has worked just fine, but one of the servers we remote into changed to Server2008, which requires we use the new RDP client.We have an issue where the software uses a random font that is too wide for our medical prints. it seems like the entire page is scaling about 10% too wide, but we have no way to change that.
Submitted: 10 months ago.
Category: Mac
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Is the problem with font-too-wide happening only when using the new RDP client with the Server 2008 server?

If so, it may have to be addressed either

A. by contacting the server management at the other end, or

B. by 'printing' to a file, then getting that file, and editing it to be a 'smaller' (as displayed and as printed) file, less wide, e.g. by methods similar to a reduced photocopy, then printing that reduced version, which will be scaled down to 90 % or so of its former width, and thus not be too broad to print.