How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31190
Experience:  IT Engineer for over 15 years
32989067
Type Your Mac Question Here...
Richard is online now
A new question is answered every 9 seconds

First time I have used this so hopefully I wont mess up. I

Customer Question

Hi there, first time I have used this so hopefully I wont mess up. I have a problem configuring port forwarding on my Apple Extreme Router. I'm pretty good with computers normally but I've been trying to sort this for a day or two and getting nowhere! Anyone out there who can help? Many thanks.
Submitted: 10 months ago.
Category: Mac
Expert:  Richard replied 10 months ago.

Hi there and welcome

Whats the port your trying to forward? To which device? And whats the issue you encounter?

Thank you

Customer: replied 10 months ago.
Hi Richard, I am using a CCTV monitoring system which allows me to view the IP cameras I have installed at my home. My iPad allows me to see them as long it is connected to my Wi-Fi network, but will not let my view it over the internet. I have the individual IP and port numbers for the cameras, the IP address of my router and my private and public IP addresses of my laptop. The web server settings on the surveillance software (iSpy Connect) are as followsUPNP (IPv4): LAN Port 8080 - WAN Port 8080
IP Address 192.168.150.18
The auto configure with UPNP and the DHCP Reroute boxes are both ticked
Expert:  Richard replied 10 months ago.

ok, so the CCTV "Box" that handles network traffic has the private ip 192.168.150.18 ?

And what IP do you see when you go to www.whatsmyip.com?

Customer: replied 10 months ago.
The software runs on my laptop and is configured to receive the images from the IP cameras directly, apparently the software has its own built in web server which allows me to access it over the internet.Its saying my IP address is 185.113.41.116 and that it is provided by my ISP, however I don't understand what the address 192.168.150.18 is on the monitoring software's, web server settings that it has obviously found (I did not put this last number in)
Expert:  Richard replied 10 months ago.

ok, what is the IP of the computer its running on? And its a mac or windows?

Customer: replied 10 months ago.
The IP address of my computer, if I am reading it correctly is 192.168.150.18 (although it actually says that this is the IP address of my wireless adaptor, but I guess that's the same thing)??I'm running Windows 10 and I use Norton 360 security but have configured Norton to allow iSpy through my Norton Firewall.
Expert:  Richard replied 10 months ago.

ok, then this is why it gets the ip address in the web server settings.

Can you completely disable Norton, so turn it off, and tell me when you have please.

Customer: replied 10 months ago.
Okay done!
Expert:  Richard replied 10 months ago.

when you access it on your network, do you put :8080 at the end of the ip? and is this happening via the web browser?

Customer: replied 10 months ago.
as far as I am aware this is what happens.I log onto an the application through say my iPad (through my ipad internet browser Google, it brings up the web page, I log in and then I can see alerts and live streaming but only whilst I am on the LAN ie at home. If I try exactly the same thing outside of my wi fi the application opens after I've logged in but will not show any of the camera images. I don't have to put any ip addresses in as the software already has all of this information.
Expert:  Richard replied 10 months ago.

ok, when your outside you have to use the IP

185.113.41.116

As thats the public ip, can you try this from another location, make sure its that IP you use.

Customer: replied 10 months ago.
This is what I get from the Remote Access Settings trouble shooting,Local iSpy Server: http://192.168.150.18:8080
Checking local server... OK
Checking WebServer... OK
Checking your firewall... iSpy is enabled
Checking your account... Found:***@******.***
Your subscription is valid.
IPv4: Checking port mappings...
IPv4 Port mappings are unavailable - set up port mapping manually, instructions here: http://portforward.com/english/routers/port_forwarding/routerindex.htm
Checking external access...
iSpyConnect is trying to contact your server at: http://185.113.41.116:8080/command.txt?test&auth=c4509d5d-6ee3-4525-8ef2-887266e3cdcb
Failed: Could not connect to iSpy running on your computer. Check your firewall and router settings. If you continue local access, SMS and email alerts will still work but remote (external) access to view your cameras and microphones won't be available.
Your router should be configured to forward TCP traffic from WAN (external) port 8080 to internal (LAN) port 8080 on IP address 192.168.150.18Please see the troubleshooting section here: http://www.ispyconnect.com/userguide-remote-access-troubleshooting.aspx
Hope this helps?
Expert:  Richard replied 10 months ago.

yes, but your using the Private IP, you need to use the public IP when away from home.

when your outside you have to use the IP

185.113.41.116

As thats the public ip, can you try this from another location, make sure its that IP you use.

Customer: replied 10 months ago.
Okay, I live very remotely out in Spain but I will go out and try this and get back to you....thanks.
Expert:  Richard replied 10 months ago.

thank you, ***** ***** use the Public IP with the :8080 after it please

Expert:  Richard replied 10 months ago.

How did you go with this?

Customer: replied 10 months ago.
Sorry for not coming back sooner, still no good.....it will still not work outside of my LAN. The software I use for monitoring the cameras is saying this again, as if there is a problem with the settings on my Airport Extreme. I have looked in the Airport Utility but its all a bit beyond me.
Customer: replied 10 months ago.
Local iSpy Server: http://192.168.150.23:8080
Warning: You are binding to a specific IP address. This can cause issues on systems with multiple NICs. Try unchecking the Bind To IP Address option in settings/ web server if you have problems.
Checking local server... OK
Checking WebServer... Webservices not responding.
Checking your firewall... iSpy is enabled
Checking your account... Found:***@******.***
Your subscription is valid.
IPv4: Checking port mappings...
IPv4 Port mappings are unavailable - set up port mapping manually, instructions here: http://portforward.com/english/routers/port_forwarding/routerindex.htm
Checking external access...
iSpyConnect is trying to contact your server at: http://185.113.41.116:8080/command.txt?test&auth=50ef77b7-10f0-4310-9b6f-99593ec2f3d0
Failed: Could not connect to iSpy running on your computer. Check your firewall and router settings. If you continue local access, SMS and email alerts will still work but remote (external) access to view your cameras and microphones won't be available.
Your router should be configured to forward TCP traffic from WAN (external) port 8080 to internal (LAN) port 8080 on IP address 192.168.150.23Please see the troubleshooting section here: http://www.ispyconnect.com/userguide-remote-access-troubleshooting.aspx
Expert:  Richard replied 10 months ago.

If it is saying this

Local iSpy Server: http://192.168.150.23:8080

Then your not using the external IP of 185.113.41.116:8080 to connect, your still using the internal one.

Customer: replied 10 months ago.
Okay, then how do I tell the software to use the external IP??
Expert:  Richard replied 10 months ago.

Depends on what software this is...

It is in the connection settings of the app or software you are running.

Customer: replied 10 months ago.
Okay ill have a look at that now.
Expert:  Richard replied 10 months ago.

Thanks, ***** ***** why I kept repeating yesterday to use the External IP I gave you, not the private one.

Customer: replied 10 months ago.
Hi....Okay I've gone into the software on my laptop and brought up the Web Server Settings box, but there seems no way to tell the software to use the external IP address rather than the local IP address. I have also used the web browser to access my account on the monitoring (as I would on my iPad if I was using WAN) software and yes, it was trying to access through the internal IP address. There is an override URL address that you can put in so I typed the external address as you sent me, saved the settings then ran the Web Remote Access Settings menu and it is coming up with exactly the same, that there is a problem with my ISP or the port forwarding configuration on the router. I contacted my ISP and they are also saying that the problem is with my router configuration, not at their end.
Expert:  Richard replied 10 months ago.

If you go to this site

http://www.canyouseeme.org/

And check on port 8080

Does it say its open?

Customer: replied 10 months ago.
This is what it said,Error: I could not see your service on 185.113.41.116 on port (8080)
Reason: Connection timed outYour IP:Port to Check:Check Port
Expert:  Richard replied 10 months ago.

The Apple Extreme Router, what is it connecting to for internet?

Customer: replied 10 months ago.
It is connected to a Linksys modem model SPA 2102.
Customer: replied 10 months ago.
I have to go out for a couple of hours but will check in with you later. Cheers
Expert:  Richard replied 10 months ago.

ok, this is also a router, so this will be your problem.

Can you follow these instructions to put the Apple Extreme in Bridge mode so the Linksys has all routing

https://gigaom.com/2010/03/03/how-to-setup-an-airport-extreme-in-bridge-mode/

then follow the steps here to do the port forwarding on the Linksys

http://portforward.com/english/routers/port_forwarding/Linksys/SPA-2102/Lingo_VoIP.htm

Once thats in place then it will forward correctly.

This has different ports, but you only need to forward port 8080

Let me know how you go please.