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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8502
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am 80 y.o. non-tech man with an ipod, ipad, and windows

Customer Question

I am 80 y.o. non-tech man with an ipod, ipad, and windows pc. Apple password ***** have driven me absolutely insane. I simply want to sync my rearranged music from the pc to my ipod and ipad,but fail because of your password ***** Apple says that one password ***** work for all of my stuff, but that is not true. Also, they have said that my email address in unavailable because I cited it in a previous id application to apple. icloud, apple, blah blah blah. I believe that I need a live person sitting with me helping me understand your world because I am simply beside myself with grief.
Submitted: 1 year ago.
Category: Mac
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

While I cannot sit beside you, I can speak to you over the phone and I can also share your computer screen so I can fix the problems on screen, in front of you; while we are speaking on the phone.

I am sending you the offer for our phone support + screen sharing service now.

Once accepted, we will continue~

Dustin S.