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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My 5ciPhone has not worked, can't even turn it on, days

Customer Question

My 5ciPhone has not worked, can't even turn it on, for three days because I tried to download the next OS. Twice, I have been to the Verizon store where I bought the phone and have a plan but they can't help. I get a message on my phone that shows a charger reaching for iTunes. I have tried to go that route but got no where. I have been warned that this activity sometimes removes all my information on the phone. Luckily, I synched it onto iCloud the day before. Can you tell I am on the "older" side and need to have a technician walk me very slowly through this.
Submitted: 10 months ago.
Category: Mac
Expert:  Richard replied 10 months ago.

Hi there and welcome Marcia

Do you have a windows or Mac computer with iTunes unstalled on it?

Please let me know

Customer: replied 10 months ago.
Mac
Expert:  Richard replied 10 months ago.

Thanks

Connect the iPhone to the Mac please and open itunes.

Tell me what then happens please.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard