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Hello there! My name is***** and I will be assisting you today.
open a finder window
hold shift then click on go
then select library
go to the preferences folder
look for a file called com.apple.safari or com.iapps
if you see both delete both then restart your mac by clicking the apple icon and selecting restart/reset
i can also securely connect to your mac and do this for you if you like.
Thanks, ***** ***** see these files:
com.apple.safari.plist (today's date)
com.apple.safari.plist.5xDiM6B (dated 2014)
com.apple.safari.plist.o2RBXKo (dated 2014)
com.apple.iApps.plist with a December date
do I just delete the first safari?
We would need to delete all three please.
ok, do I also delete the com.apple.iApps.plist?
There is also the one below, do I delete that too?
the iapps one is ok for now but lets remove any file that has the word safari in it.
I've restarted but it's doing the same...
Ok would like me to connect to see what the issue is?
Is it possible to do without connecting? Is there an additional charge for connecting?
There is but only 5 usd. Typically doing what we did and resetting safari will solve the issue.
I believe their might be a extension that could be changing the behavior of safari.