Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
What happens when you open them ? Are you getting any errors ?
We have two options in here. If you want, I can remotely connect to your Computer and fix the issue myself for you while you watch. This is an optional additional service.
Or I can give you instructions in here. So you can follow them to solve the issue. If you would like me to fix it for you, then you can accept the offer. Or I will send you instructions in here.
Hi Donna, I'm glad to hear that. Since I didn't solve your problem, you don't have to pay. You can contact***@******.*** for refund.
Please come back again if you need our help.