How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

IS THERE AN OLDER UPDATE VERSION THAN 12.3.6 TO INSTALL ON

Customer Question

IS THERE AN OLDER UPDATE VERSION THAN 12.3.6 TO INSTALL ON MY MAC RUNNING 10.7.5. AN ERROR MSG FROM OFFICE STATES THAT I NEED TO REBUILD MY DATABASE UTILITY, I FOLLOWED THE DIRECTIONS, BUT THAT DOES NOT HELP. WHEN I TRY TO INSTALL THE VERSION 12.3.6 IT CANNOT BE INSTALLED, ANOTHER VERSION IS REQUIRED.
Submitted: 10 months ago.
Category: Mac
Expert:  Jason Jones replied 10 months ago.

Hello,

I am the person that will be helping you today.

What is the current version that you are running?

I will be standing by.

Thank you,
Jason

Customer: replied 10 months ago.
10.7.5
Expert:  Jason Jones replied 10 months ago.

That is the version of Mac OS.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 10 months ago.
Expert:  Jason Jones replied 10 months ago.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 10 months ago.
is this in addition to the $36 I just paid with paypal?
Expert:  Jason Jones replied 10 months ago.

Yes, that is correct. The extra payment is there due to the fact that the remote will take more of my time.

Customer: replied 10 months ago.
No thanks can you refund my paypal payment since I did not know that there would be an additional charge?
Expert:  Jason Jones replied 10 months ago.

I can refund the Paypal payment or work without the remote. I understand that you choose neither.

I will opt out and allow another to work with you.

Expert:  Dustin replied 10 months ago.

Hi, my name is Dustin.

To clarify, you do not want to continue even at the original price you agreed to?

Or, do you still want help?

Thank you,

Dustin S.

Customer: replied 10 months ago.
Thank you, ***** ***** my initial paypal payment of $36.00….
Thanks
Customer: replied 10 months ago.
are you there?
Expert:  Dustin replied 10 months ago.

Im here.

Since you asked for a refund, here is the link you need.

http://ww2.justanswer.com/help/how-can-i-request-refund

If you decide you want to try and fix the problem, let me know.

Customer: replied 10 months ago.
No, I will just accept the refundThanks