I am the person that will be helping you today.
What is the current version that you are running?
I will be standing by.
That is the version of Mac OS.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
Yes, that is correct. The extra payment is there due to the fact that the remote will take more of my time.
I can refund the Paypal payment or work without the remote. I understand that you choose neither.
I will opt out and allow another to work with you.
Hi, my name is Dustin.
To clarify, you do not want to continue even at the original price you agreed to?
Or, do you still want help?
Since you asked for a refund, here is the link you need.
If you decide you want to try and fix the problem, let me know.