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Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 16326
Experience:  Over 16 years of computer experience, CISCO certified
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I tried to do an upgrade on my iPad air 2 and got an icon to

Customer Question

i tried to do an upgrade on my iPad air 2 and got an icon to connect to iTunes. continue now it get can't upgrade or restore with an error 56.
Submitted: 12 months ago.
Category: Mac
Expert:  Pete replied 12 months ago.

Hi there Carla,

Error 56 indicates a hardware fault - if you get in touch with Apple, they will usually offer to exchange your device when this happens. http://www.apple.com/contact/