How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I have tried to re-install I tunes multiple times, but when

Customer Question

I have tried to re-install I tunes multiple times, but when I connect my phones it says required software not installed. I have noticed that Apple mobile device support missing. Any suggestions
Submitted: 10 months ago.
Category: Mac
Expert:  Jason Jones replied 10 months ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Customer: replied 10 months ago.
you may start a remote session
Customer: replied 10 months ago.
Thank you
Customer: replied 10 months ago.
Hello are you still there?
Expert:  Jason Jones replied 10 months ago.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.