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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10496
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I have an iMac which had a hard drive crash. New hard drive

Customer Question

I have an iMac which had a hard drive crash. New hard drive was installed and most software works. iTunes is an exception as I get a message that iTunes is in a locked folder and that I do not have write permission nor can I play a selection that I had on iTunes. Can you help me?
***** *****llich (###) ###-####***@******.***
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

You need to put iTunes music folder in your Musics folder which is in your home folder. After putting iTunes music folder in that folder, right click on iTunes music folder (or control + click) on it and select Get Info. Scroll to the bottom of Get Info window and you will see Sharing and Permission section.

In that, allow Read and Write permission to all users you see there. Then open iTunes. Please let me know if that didn't work, so we can continue troubleshooting.

2

Expert:  Ashik replied 1 year ago.

John, see this sample picture here --> http://cdn.osxdaily.com/wp-content/uploads/2011/02/how-to-change-file-permissions-mac-os-x.jpg

You need give your iTunes music folder (which would be in your home > Musics folder) Read and Write privilege (to all users).

Customer: replied 1 year ago.
Ashik,
I want to continue, but not now. I had to leave our session due to another situation.
John
Expert:  Ashik replied 1 year ago.

Hi John, sorry for the delay. When are you available, please post a reply in here. I will continue to help you.

Customer: replied 1 year ago.
I can be available on Friday morning, if that works for you? Name a time and I will be ready.
John
Expert:  Ashik replied 1 year ago.

John, Sounds good. What about Friday morning 7:00 or 8:00 ?

Customer: replied 1 year ago.
Let's do 8 AM. You will call, or how to I connect?
Expert:  Ashik replied 1 year ago.

Just post a reply in here when you are available and I will get back to you. I will also post a message or send you an email

Best Regards,

Ashik

Customer: replied 1 year ago.
Ashik,
Friday morning will not work for me. Contacts that I thought would be available today were not, so I must make the contacts on Friday. Sorry! Please contact me next week and we will try again.
John
Expert:  Ashik replied 1 year ago.

John, Any time you prefer. You can get back to me next week.

Best Regards,

Ashik

Expert:  Ashik replied 1 year ago.

Hi there, It's me Ashik again. I'm just checking. How is it going ?

If you get a chance, try this. Right click on iTunes music folder (or control + click) on it and select Get Info. Scroll to the bottom of Get Info window and you will see Sharing and Permission section. In that, for everyone and your user account, under Privileges, click the small up/down arrow button and select Read and Write.

Then click on the small gear button and select Apply to Enclosed items. Close it and open iTunes. (You may need to unlock the lock there first)

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