I'm sorry about the issue. Has she tried to recover her Apple ID account password ***** the website below:
If that does not work, she can contact the Apple account department for recovering her Apple ID account and password. She can do the following:
- Click on the website below:
, then there, click on the option Apple ID, then click on the option Forgot Apple ID Password
, then there, select the option to schedule a (phone) call, and continue.
Please reply at the box below to continue troubleshooting. Thank you.